Actionstep Managed Services

Support that keeps Actionstep moving

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Live is a milestone, not a finish line. Our managed services keep your Actionstep environment developing, supported, and aligned to your firm as it grows and changes.

Three Men in Office on Laptop Reviewing Actionstep

Implementation is just the beginning

Ongoing support that keeps Actionstep delivering value.

A system left to drift is a system that gets abandoned. Without ongoing development, configurations go stale, new starters are never properly trained, and fee earners quietly work around the system instead of with it. Retained services protect the investment you've made and keep the whole firm getting value from it.
Actionstep Care

Actionstep Care

Personalised front-line support for day-to-day Actionstep queries, with faster response times and a trusted advisor on hand when your team needs help.
Actionstep Evolve

Actionstep Evolve

Need help with a one-off project, new workflow, acquisition or Actionstep product? Engage Nexian for expert support when you need it.
Actionstep Advance

Actionstep Advance

Specialist consulting services delivered on a day-rate basis to help you optimise, extend and maximise the value of your Actionstep investment.
Actionstep Unlocked PDF

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Actionstep Unlocked

We understand that for many firms, going live with Actionstep is the start of the journey; that’s why we offer Actionstep Unlocked. Actionstep Unlocked is Nexian’s professional services plan to help firms unlock the value of Actionstep after going live. For some firms, this may be additional wrap-around support through our helpdesk, and for others, this might be building new workflows; we’ve got options to suit all needs.
    Your wider technology, all working together

Your wider technology, all working together

The natural bridge to your wider technology.

A live, well-run Actionstep environment is the ideal foundation for everything else: Managed IT, Microsoft 365, and Data & AI. Because we're already your partner, extending into those is a conversation, not a new procurement.

We've Won!  Actionstep Partner of the Year 2026

Actionstep Partner Award 2026

Professional Support plan for actionstep

What's included

Workflow Development

Workflow Development

Our service analysts and consultants provide guidance to your staff on how to use the core functions of the Actionstep system.

Document Coding

Document Coding

Ensuring the workflows that have been developed by Nexian or others operate effectively.

Tech Skills Assessment

Tech Skills Assessment

Our legal cashier experts can support your team in any tasks undertaken within the Actionstep system.

Legal Process Analysis

Legal Process Analysis

Our service analysts help resolve issues with the core functions of your Actionstep system.

Report Development

Report Development

Our analysts can help you resolve any problems with your suite of Actionstep reports.

Precedent Maintenance

Precedent Maintenance

Our analysts and advisors can provide advice on the capabilities of the Actionstep system and the tools that integrate into it.

Let's talk

Already using Actionstep?

No problem. We support, maintain and develop existing environments, whoever implemented them, helping you get more from your system.