Access the webinar
Putting the Client
at the Heart of Your
Tech Strategy
Clients expect seamless, transparent, digital-first experiences. But legacy systems, poor integrations, and fragmented workflows often get in the way.
Great legal service is built on trust, communication, and ease. Technology should enhance—not hinder—that experience. In this webinar, we explore how service design, smart integrations, and user‑friendly tools can transform the client journey from onboarding to matter completion.
Guest Speaker
Jane McCance
Service Designer | Thorntons Law
Jane is passionate about simplifying complex challenges and using design to create meaningful connections and innovation for a better future.
In Jane's role, as a Transformation Coordinator at Thorntons Law, she specialises in driving transformation within the legal sector by enhancing service delivery and supporting the strategic adoption of technology.
With an MSc in Design for Business, Jane brings a strong foundation in design thinking, business innovation, prototyping, workshop facilitation, and stakeholder engagement.
Guest Speaker
Anna Rasmussen
Senior Product Marketing Manager | Thirdfort
Anna's previous roles have been based in marketing communications, strategy, and graphic design, both in-house and within an agency setting, across a wide range of industries. In addition to Anna's vocational experience, she has completed a Bachelor of Arts degree in Media and Communication, a Diploma of Business Studies in Marketing, and a Certificate IV in Graphic Design.
Guest Speaker
Jane McCance
Service Designer | Thorntons Law
Jane is passionate about simplifying complex challenges and using design to create meaningful connections and innovation for a better future.
In Jane's role, as a Transformation Coordinator at Thorntons Law, she specialises in driving transformation within the legal sector by enhancing service delivery and supporting the strategic adoption of technology.
With an MSc in Design for Business, Jane brings a strong foundation in design thinking, business innovation, prototyping, workshop facilitation, and stakeholder engagement.
Guest Speaker
Anna Rasmussen
Senior Product Marketing Manager | Thirdfort
Anna's previous roles have been based in marketing communications, strategy, and graphic design, both in-house and within an agency setting, across a wide range of industries. In addition to Anna's vocational experience, she has completed a Bachelor of Arts degree in Media and Communication, a Diploma of Business Studies in Marketing, and a Certificate IV in Graphic Design.
Putting the Client at the Heart of Your Tech Strategy
Matt Newton
Chief Digital Officer | Nexian
Jane McCance
Service Designer | Thorntons Law
Anna Rasmussen
Senior Product Marketing Manager | Thirdfort
We will discuss the following subjects and a lot more:
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- How to build a tech strategy that starts with the client journey rather than internal systems, and why this shift transforms service delivery.
- Real‑world insights from Thorntons’ Service Design team on redesigning processes, improving digital touchpoints, and identifying AI opportunities that genuinely help clients.
- How seamless integrations between AML tools and PMS platforms can eliminate duplication, reduce friction, and accelerate onboarding.
- The role of user‑friendly tools like Thirdfort in creating a smooth, compliant, and fast client experience from the very first interaction.
- Practical steps to modernise your tech ecosystem so your tools talk to each other, your workflows flow, and your teams spend less time on admin.
- What a truly client‑centric, end‑to‑end digital journey looks like—from onboarding and verification to communication, updates, and matter completion